Exploring Knowledge-Intensive Business Services: Knowledge Management Strategies

Viewing Knowledge-Intensive Business Services as Systems

This paper proposes that a general systems perspective may be used as a framework for viewing the KIBS offering. It is proposed that a system view to KIBS should recognize the main dimensions of service concept, service process, and service resources and infrastructure. In this light initial findings of a case research project are reported. Key findings are that in the KIBS service concept the ...

Branding of knowledge-intensive business services

Assessing the strategic fit between business strategies and business relationships in knowledge-intensive business services

a r t i c l e i n f o Drawing on the configuration theoretic approach, we posit that firms can improve both relationship performance and their overall firm performance through leveraging the structure of their business relationships, i.e. by accurately aligning their relationship structure with their specific business strategy. In the context of this research, we focus on the structural element...

Impact of Knowledge Management Systems on Knowledge Intensive Business Processes

Focusing on Knowledge Intensive Business Processes, we present empirical research into how an organization's Business Process Management Maturity (BPM Maturity) and Knowledge Sharing Culture (KS Culture) can moderate the impact a Knowledge Management System has on Business Process Effectiveness. Current research in the literature has focused mainly on main effects and thus far ignored these int...

Enhancing Knowledge Intensive Business Processes via Knowledge Management Audit

Enhancing organizational Knowledge-Intensive Business Processes (KIBP) for gaining competitive advantages is often performed through Knowledge Management (KM) initiatives. These KM initiatives aim at developing organizational KM infrastructure of KIBP, starting from knowledge audit that is a necessary first step in any KM initiative. Current knowledge audit methods address either technological-...